Shipping and return policy FAQ’s

How long is shipping time?

Our products typically arrive within 2 to 3 business days.  Overnight shipping is available at an additional cost.

However, due to COVID and other constraints, carriers nationally are experiencing increased delivery times and lags on package tracking. If you experience unexplained delays, we recommend reaching out to the carrier directly for an update.

Do you offer overnight shipping?

Yes, for an additional fee, you can select overnight shipping. We must receive your order by 3pm EST to ship the same day.

What is your return policy for veterinary professionals?

If the Medipaw product is not right for you or your patient, return it clean and undamaged within 10 days of delivery and we will refund the purchase price less any shipping and handling charges. We will credit your original form of payment.

Ship returns with a copy of your receipt via a carrier of your choice to:

Medipaw
Attn: Returns
701 Hillcrest Blvd
Philipsburg, NJ 08865

Soft bandage boot and Rugged X-boot FAQ’s

What is the main difference between the soft bandage boot and the rugged x-boot?

The soft bandage boot has a durable, anti-skid sole made of flexible rubber that protect soft bandages for up to two weeks. The rugged x-boot has a molded cup sole that accommodates hard casts, splints, thicker bandages and active patients for up to six weeks.

Can my patient wear a rugged x-boot to protect a soft bandage?

Yes.  Many young or high energy patients benefit from the rugged x-boot for protecting soft bandages.  Please measure carefully with the soft bandage in place to ensure a secure fit.

Will the boot protect a bandage if it is submerged in water during swimming or hydrotherapy?

No. The boot is waterproof for puddles, rain, snow, dew, and sprinklers but not for submersion in bodies of water.

How does the boot stay on?

The boot is secured with Velcro® straps and an upper drawstring. The inside has a polyurethane coating that adheres well to bandaging material.

Will the boot slip off?

If the boot is sized properly to fit over a bandage, splint, or cast, the interior coating ensures that it will not slip.

Is the boot washable?

Yes, the boot is washable in cool water on a gentle cycle. However, hang dry and never put the boot in the dryer as that will ruin seam tape and polyurethane coating.

Can the patient always wear the boot?

These boots are designed to protect the cast or bandage while patients are outdoors.  The boot’s nylon shaft is lined with a microporous polyurethane coating. This feature allows the boot to breathe and minimizes moisture buildup inside. In warm and damp climates, we do not recommend wearing for extended periods of time, unless the patient is in a cool environment. If there is a need for constant bandage protection, we suggest that owners and clinicians check the boot inside frequently to make sure there is no moisture near the wound. Boots, in general should be worn under supervision for bathroom breaks and short walks.

What’s to stop the patient from chewing the boot?

Left unattended, not too much. However, patients wear the boot primarily when out for short and/or leashed walks under supervision to protect the bandage and ultimately the wound. The boot for dogs, used with care, diminishes the risk of chewing.

What is your warranty?

We guarantee our product and provide refunds for any manufacturing defects within 30 days of purchase.

I’ve measured my patient, but am still unsure which size to order? Is there someone available to help?

Yes, live help is available in North America by calling us at 1-800-245-3413, 9am-5pm M-F Eastern Standard Time.

Healing Slim Boot FAQs

My patient is a large breed. Is it possible to require a smaller size than expected?

Yes, many larger dogs wear a smaller size.  The width of paw with bandage varies amongst all breeds and sizes.

If the healing slim boot is for indoor use only, how can I protect the wound while my patient goes outdoors?

As it is designed for indoors and short trips outdoors, we suggest wearing our Rugged X-Boot over the healing boot to ensure waterproof protection during inclement weather.

What types of wounds can the healing slim boot be used for?

The healing slim boot protects all wounds that are in the end stages of healing, such as lick granulomas, interdigital cysts, burns, puncture wounds, lacerations, hot spots, degloving, excessive licking and irritation.

How does the healing slim stay on?

Velcro® straps and an upper drawstring keep the boot securely on.

Is the boot washable?

Yes, the boot is washable in cool water on a gentle cycle. However, hang to dry.  We recommend having a spare healing slim boot handy to use during the laundry cycle.

Can the patient always wear the boot?

This boot is meant to be worn for short periods of time. It is important to monitor the boot every 2-3 hours for signs of infection foul odor, swelling, warmth, redness/discoloration, discharge, and rash. Use only with the guidance from your veterinarian.

What’s to stop the patient from chewing the boot?

Left unattended, not too much. However, patients wear the boot primarily when under supervision.

What is your warranty?

We guarantee our product and provide refunds for any manufacturing defects within 30 days of purchase.

I’ve measured my patient, but am still unsure which size to order? Is there someone available to help?

Yes, live help is available in North America by calling us at 1-800-245-3413, 9am-5pm M-F Eastern Standard Time.

Soft Bandage Boot

Protects soft leg bandages, usually short-term use.

From $19.99

Hard Cast Boot

Active patient protection for hard casts, splints, and thicker bandages.

From $19.99

Healing Boot

Protects wounds in the final stages of healing from licking, scratching and biting.

From $19.99

Protective Suits FAQ

Can all dogs and cats tolerate the Medipaw® Protective Suit?

Yes, usually dogs and cats tolerate the suit. It’s like a onesie or a T-shirt except that the Medipaw® Protective Suit is anatomically designed for cats and dogs. For sizing, it’s better to choose slightly smaller as the material will stretch. We recommend placing the suit on the patient as soon after surgery as possible. This gives the pet a warm, secure feeling and allows for easier adjustment. Pay special attention when a wound is irritating your pet, as they may try to scratch, lick and sometimes bite around the affected area.

Does my pet have to wear both the top and bottom pieces of the two-piece medical protective suit?

No. The protective pet garment can function as a cat shirt or a dog shirt if it protects the affected area; the pants aren’t always necessary. However, if your patient needs to wear the pants (to hold a diaper in place, etc.), they will need to secure it with the shirt.

Why are different colored stitching and logos on the suits?

The colored stitching and logo designate size.

How do cats use the litter box when wearing the suit?

The cat pants have a larger tail opening so they can use the litter box without removal or opening of the suit (not for use with incontinence). You can always use a dog suit for a cat, which requires a smaller tail opening!

Why isn’t there an opening on the suit’s underside for urination?

The suit is designed to provide full protection. When dogs need to go out to “do their business,” owners can easily take the pants off, roll the shirt for dogs up the torso and put back on securely with the Velcro® when coming back inside.

Do you have more colors for fashion purposes?

No. Medipaw® Protective Suits are all black with color-coded stitching for easy size identification.

Can dogs and cats tear it apart or chew it?

Of course! Pet owners can decide if the Medipaw® Protective Suit is suitable for their pet. Fortunately most animals accept it. In the case of excessive licking we recommend insertion of gauze or a sanitary pad in the pocket to keep the wound dry.

Is the suit machine washable?

Yes, the suit is washable in cold water only because of the Velcro®. Clients typically purchase two suits so the patient is always covered during the laundry cycle.

What is your warranty?

We guarantee our product and provide refunds for any manufacturing defects within 30 days of purchase.

Is it possible to exchange the suit if it does not fit?

Yes, we accept returns within 10 days of receipt. For the reason, we highly recommend that you utilize the sizing chart so you can “measure twice and order once.” We always advise choosing a tighter fit because during usage the Medipaw® Protective Suits will stretch somewhat.

Dog protective suit

Protects soft leg bandages, usually short-term use.

From $19.99

Cat protective suit

Active patient protection for hard casts, splints, and thicker bandages.

From $19.99